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Can you delete an article in Zendesk?

Chris Normand 0 Comments

If you want to remove an article from your knowledge base, you must archive the article. You can then permanently delete any articles you have archived. When you delete an article, it is permanently deleted and cannot be restored by anyone, including Zendesk.

How do I delete an article?

Steps
  1. Become an administrator. …
  2. Go to the article that you want to delete. …
  3. Decide if it's necessary to delete the article. …
  4. At the top of the article, under the "More" dropdown, click on the "Delete" button.
  5. Select the reason that you want to delete the page. …
  6. Click on "Delete page" to delete the article.
Steps
  1. Become an administrator. …
  2. Go to the article that you want to delete. …
  3. Decide if it's necessary to delete the article. …
  4. At the top of the article, under the "More" dropdown, click on the "Delete" button.
  5. Select the reason that you want to delete the page. …
  6. Click on "Delete page" to delete the article.

How do I delete a section in Zendesk?

Alternatively, to delete a category or section, you can click Articles > Arrange articles, then click the name of the category or section you want to delete, (you'll have to expand a category to see its sections). In the edit page, click Delete in the bottom of the sidebar.

How do I edit an article in Zendesk?

In Guide Admin, click the Manage articles ( ) icon in the sidebar, search for the article, then click the title to open it. In Guide Admin, click the Arrange content ( ) icon in the sidebar, navigate to the article, then click the options menu at the end of the title and select Edit article.

How do you remove a block from an article?

In Guide, click Guide admin at the top of the page, then click the Manage articles icon ( ) in the sidebar. Under the Tasks tab in the left menu, click Content blocks. Hover over the content block that you want to delete, click the Options menu icon ( ), then click Delete.

What happens if I delete a LinkedIn Post?

Delete a LinkedIn post manually

Your post will then be deleted and you will lose the reactions and comments you have generated. This post will no longer appear on your profile and will disappear from your relationship’s news feed.

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How do I take down a Wikipedia page?

Deleting a page is relatively easy. Basically, click on the “More” dropdown at the top of the page (the delete option will only appear if you are an administrator logged in to your account), enter a reason (or edit the automatically supplied reason), and hit delete. That’s all there is to it.

How do I create an article in Zendesk?

In the ticket that you are working on, click the Knowledge icon ( ) to open the context panel. In the Knowledge section of the context panel, click Create article (+). Click Blank article to create a new blank article, or select a template from the list, to create a new article based on an existing template.

How do I create categories in Zendesk?

Open the Add trigger drop-down menu at the top of the Triggers page and select Add category. Enter a name for the category and click Add. A new category appears at the bottom of the triggers list. You can create new triggers and add them to the category, or move existing triggers to the category.

How do I create a template in Zendesk?

  1. Click Articles in the top menu bar, then select Add article. …
  2. Enter a Title for your template. …
  3. Enter the headings and content for your template in the body. …
  4. Set the Managed by and Visible to permissions. …
  5. In Publish in section select a section for the template. …
  6. Leave the Author as is. …
  7. Add KCTemplate in Label. …
  8. Click Save.
  1. Click Articles in the top menu bar, then select Add article. …
  2. Enter a Title for your template. …
  3. Enter the headings and content for your template in the body. …
  4. Set the Managed by and Visible to permissions. …
  5. In Publish in section select a section for the template. …
  6. Leave the Author as is. …
  7. Add KCTemplate in Label. …
  8. Click Save.

How do I insert a link in Zendesk?

To insert a link in an article

Highlight text or place the cursor where you want the link to appear, then click Insert/edit link on the editor’s toolbar. In the dialog box, do one of the following: To link to a URL, in the URL tab, paste in the link URL. For example, https://zendesk.com .

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How do you off ads in mobile?

Turn pop-ups on or off
  1. On your Android phone or tablet, open the Chrome app .
  2. To the right of the address bar, tap More. Settings.
  3. Tap Permissions. Pop-ups and redirects.
  4. Turn off Pop-ups and redirects.
Turn pop-ups on or off
  1. On your Android phone or tablet, open the Chrome app .
  2. To the right of the address bar, tap More. Settings.
  3. Tap Permissions. Pop-ups and redirects.
  4. Turn off Pop-ups and redirects.

Should you delete negative comments on LinkedIn?

Never, ever delete negative comments. The only thing worse than ignoring a negative comment is deleting it. It only serves to anger the customer more and give them cause to react by telling ALL of their friends how awful your company and its employees are. Negative social media contact isn’t something you can erase.

How do you delete draft jobs on LinkedIn?

To close your job post:
  1. Click the Jobs icon at the top of your LinkedIn homepage.
  2. Click Manage job posts.
  3. Find the job you wish to close and click the More icon to the right of the title.
  4. Click the Manage Job icon from the menu that appears.
  5. Click the Close job button.
To close your job post:
  1. Click the Jobs icon at the top of your LinkedIn homepage.
  2. Click Manage job posts.
  3. Find the job you wish to close and click the More icon to the right of the title.
  4. Click the Manage Job icon from the menu that appears.
  5. Click the Close job button.

How do you delete a saved article in the Times?

Advertisement. To remove all your article history, simply click on the “Delete all articles” button on the bottom-right of the screen.

How do I add brands in Zendesk?

  1. In Admin Center, click Account in the sidebar, then select Brand management > Brands.
  2. Click Add brand. …
  3. Enter a Brand name. …
  4. Enter a Subdomain for this brand’s help center. …
  5. (Optional) Add a Logo by dragging your file to the designated logo area or by clicking choose file.
  1. In Admin Center, click Account in the sidebar, then select Brand management > Brands.
  2. Click Add brand. …
  3. Enter a Brand name. …
  4. Enter a Subdomain for this brand’s help center. …
  5. (Optional) Add a Logo by dragging your file to the designated logo area or by clicking choose file.

How do I edit Help Center in Zendesk?

  1. In Guide, on the sidebar, click the Customize design icon ( ).
  2. Click Customize on the theme you want to edit.
  3. Click Edit code.
  4. In the Templates section, click the template or custom page you want to modify. …
  5. Use the code view to edit the template or page. …
  6. Click Save in the top right corner to save your changes.
  1. In Guide, on the sidebar, click the Customize design icon ( ).
  2. Click Customize on the theme you want to edit.
  3. Click Edit code.
  4. In the Templates section, click the template or custom page you want to modify. …
  5. Use the code view to edit the template or page. …
  6. Click Save in the top right corner to save your changes.

How do I delete an article in Zendesk?

Permanently deleting a knowledge base article
  1. In Guide, click the Manage articles ( ) icon in the sidebar. The Lists tab opens by default.
  2. Click Archived articles. …
  3. Find and select an archived article from your list. …
  4. In the archived article, click Delete, then click OK to confirm the deletion.
Permanently deleting a knowledge base article
  1. In Guide, click the Manage articles ( ) icon in the sidebar. The Lists tab opens by default.
  2. Click Archived articles. …
  3. Find and select an archived article from your list. …
  4. In the archived article, click Delete, then click OK to confirm the deletion.

How do I add a section in Zendesk?

To add a section

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In your help center or Guide Admin, click Add in the top menu bar, then select Section. Enter a Name and optional Description for your section.

What is a smart list in zendesk sell?

Zendesk Documentation Team. Smart lists are created by individual Sell users for their own use (see Creating and using smart lists). Smart lists cannot be shared between Sell users; however, an admin user can create smart list templates that can be used by all Sell users.

Can I send a hyperlink in Zoom chat?

In a channel, locate the message that you want to share a link to. Hover over the message, then click the ellipses button . Click Copy Link to Message. Paste the link where you want to share it.

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