- Netflix’s NPS is 68, well above their competition;
- Starbucks’ NPS is a decent 77;
- Amazon’s NPS is a pretty high one at 62;
- Airbnb’s NPS is quite strong at 74;
- Tesla’s NPS is an astounding 96.
What is a great NPS score?
Is 70 a good NPS score?
What is Amazon’s NPS score?
What is Apple’s NPS?
Apple’s Net Promoter Score (NPS) is a 54 with 68% Promoters, 18% Passives, and 14% Detractors. Net Promoter Score tracks whether Apple’s customers would recommend using the product based on a scale of -100 to 100.
What is Tesla’s NPS score?
Tesla’s NPS is an astounding 96.
Who invented NPS?
In 2003, Fred Reichheld, a partner at Bain & Company, created a new way of measuring how well an organization treats the people whose lives it affects—how well it generates relationships worthy of loyalty. He called that metric the Net Promoter ScoreSM, or NPS®.
What is Apple’s NPS score?
Apple’s Net Promoter Score (NPS) is a 54 with 68% Promoters, 18% Passives, and 14% Detractors. Net Promoter Score tracks whether Apple’s customers would recommend using the product based on a scale of -100 to 100.
Does Amazon use NPS?
When it comes to customer loyalty, Amazon achieves an NPS of 73. Based on the global NPS standards any score above 0 would be considered “good”, with 50 and above classified as excellent, and 70 or higher as world class.
Why are Apple fans so loyal?
The main reason they manage to offer products like that is because they focus on innovation. By that, we don’t mean they just create products that are new. They also make sure they are useful, they are likely to be adopted, and that they will lead to change.
What is Walmart’s NPS score?
Walmart’s Net Promoter Score (NPS) is a 14 with 47% Promoters, 20% Passives, and 33% Detractors. Net Promoter Score tracks whether Walmart’s customers would recommend using the product based on a scale of -100 to 100.
What NPS means?
Net Promoter Score (NPS) is a metric for assessing customer loyalty for a company’s brand, products or services.
Why is NPS so important?
Net promoter score helps businesses gauge the quality of their customer service, particularly in relation to their competitors. Organisations can use their net promoter score to address any problems areas, improve the experience of their customers, monitor loyalty trends, and grow revenue through referrals and upsells.
What is Disney’s NPS score?
The Walt Disney Company’s Net Promoter Score (NPS) is a 44 with 63% Promoters, 18% Passives, and 19% Detractors. Net Promoter Score tracks whether The Walt Disney Company’s customers would recommend using the product based on a scale of -100 to 100.
Why Apple logo is half bitten?
Software giant Google also made a significant change to its logo in 2015 as well as in the logo of its operating system Android. Many also claim that the bite in the logo of Apple was to create a buzz among computer enthusiasts as it rhymes with a byte, a unit for data in the computing and telecommunication segment.
What’s better Apple or Samsung?
Another major advantage that iPhones have over Samsung phones is the longevity of the devices. Although Samsung now offers four years of major Android updates for its flagships and mid-range phones, iPhones can easily last for five to six years. However, there’s one important caveat to this.
What is Apple’s Net Promoter Score?
Another recent NPS research shows that the overall Apple net promoter score is 68 at the moment, which is a great score. Net Promoter Scores of 30-60 are indicators of great brands with plenty of satisfied and loyal customers, while everything above 70 is considered excellent.