Global FAQ

Know everything about the world

Technology

How do I update auto reply in Zendesk?

Chris Normand
Email notifications in response to tickets are sent through triggers and automations.
…
Answer
  1. Go to Admin Center, then navigate on the Triggers page.
  2. Next to the title Notify requester of received request, click Edit.
  3. Scroll down to Actions to find the message body.
  4. Make your changes, then click Save.

Does Zendesk have auto reply?

Zendesk can search incoming tickets for particular words or strings, so we can set up our trigger like so: This tells our Zendesk to search any new tickets for the phrase “forgot password” and automatically send back a reply. You can also set the status of the ticket and any other relevant information.

Can Zendesk send automated emails?

Automatic email notifications are emails generated by Zendesk Support without any action on the part of an agent. When a ticket is automatically created from an incoming email, an automatic message is sent.

How do I update Zendesk tickets?

To submit updates to a ticket and change the ticket status
  1. Click to open the status options menu:
  2. Click the status you want to apply upon submitting the ticket.
To submit updates to a ticket and change the ticket status
  1. Click to open the status options menu:
  2. Click the status you want to apply upon submitting the ticket.

How do I create a canned response in Zendesk?

How to create canned responses for Zendesk?
  1. Download typedesk. Get one of our apps for Windows, Mac, or your web browser, and create your account. …
  2. Create your first canned responses. Use our powerful yet simple editor to create advanced canned responses.
  3. Use your canned responses in Zendesk.
How to create canned responses for Zendesk?
  1. Download typedesk. Get one of our apps for Windows, Mac, or your web browser, and create your account. …
  2. Create your first canned responses. Use our powerful yet simple editor to create advanced canned responses.
  3. Use your canned responses in Zendesk.

How do I create a macro in Zendesk?

To create a macro from an existing ticket
  1. Open the ticket that you want to create a macro from.
  2. Click the Ticket options menu in the upper right, then select Create as macro.
  3. Enter a title for the new macro and then modify the actions as needed. …
  4. Click Create Macro.
To create a macro from an existing ticket
  1. Open the ticket that you want to create a macro from.
  2. Click the Ticket options menu in the upper right, then select Create as macro.
  3. Enter a title for the new macro and then modify the actions as needed. …
  4. Click Create Macro.

How do I set OOO in Zendesk?

Creating an out-of-office response for messaging
  1. From the Chat dashboard, select Settings > Triggers.
  2. Click Add trigger.
  3. Enter a name and brief description for your trigger.
  4. Click Enabled at the top to enable your trigger.
  5. Customize the trigger as follows: Channel: Messaging. …
  6. Click Save Changes.
Creating an out-of-office response for messaging
  1. From the Chat dashboard, select Settings > Triggers.
  2. Click Add trigger.
  3. Enter a name and brief description for your trigger.
  4. Click Enabled at the top to enable your trigger.
  5. Customize the trigger as follows: Channel: Messaging. …
  6. Click Save Changes.

How do I whitelist a domain in Zendesk?

You can control access to your Zendesk by adding end users’ email addresses and domains to your blocklist and allowlist.
…
  1. In Admin Center, click People in the sidebar, then select Configuration > End users.
  2. Enter your Allowlist and Blocklist settings. …
  3. Click Save tab.
You can control access to your Zendesk by adding end users’ email addresses and domains to your blocklist and allowlist.
…
  1. In Admin Center, click People in the sidebar, then select Configuration > End users.
  2. Enter your Allowlist and Blocklist settings. …
  3. Click Save tab.

How do I mute in Zendesk?

  1. From the dashboard select Settings > Personal > Sounds & Notifications tab.
  2. Click the checkbox next to each notification setting to enable or disable them.
  3. Click Save Changes at the bottom of the page when you are finished.
  1. From the dashboard select Settings > Personal > Sounds & Notifications tab.
  2. Click the checkbox next to each notification setting to enable or disable them.
  3. Click Save Changes at the bottom of the page when you are finished.

How do I use Zendesk API?

In your browser, navigate to your Zendesk account. The url will look something like https://your_subdomain.zendesk.com . In Admin Center, click the Apps and integrations icon ( ) in the sidebar, then select APIs > Zendesk APIs. Under the Settings tab, make sure Password Access is enabled in the settings.

See also  How much is extra storage on Google Drive?

How do I close a JIRA ticket?

To close a request: From your service project, go to Queues. Select the request you want to resolve. Select the Status and transition it to Resolved.

How do I edit macros in Zendesk?

To edit a macro
  1. On the Macros page, locate the macro you want to edit.
  2. Hover your mouse over the macro to display the options menu icon ( ).
  3. Click the options menu icon and select Edit.
  4. Modify the title and actions as needed.
  5. Click Save.
To edit a macro
  1. On the Macros page, locate the macro you want to edit.
  2. Hover your mouse over the macro to display the options menu icon ( ).
  3. Click the options menu icon and select Edit.
  4. Modify the title and actions as needed.
  5. Click Save.

How do I run automation in Zendesk?

Creating automations
  1. In Admin Center, click the Objects and rules icon ( ) in the sidebar, then select Business rules > Automations.
  2. Select Add Automation.
  3. Enter a title for your automation.
  4. Add the conditions and actions for your automation.
Creating automations
  1. In Admin Center, click the Objects and rules icon ( ) in the sidebar, then select Business rules > Automations.
  2. Select Add Automation.
  3. Enter a title for your automation.
  4. Add the conditions and actions for your automation.

How do I delete a macro in Zendesk?

Editing, cloning, deactivating, and deleting macros. Categorizing macros.
…
You can edit, clone, deactivate, or delete a macro using the macro’s options menu ( ).
  1. Edit allows you to modify the title, actions, and permissions used.
  2. Clone creates a copy that you can modify and repurpose.
Editing, cloning, deactivating, and deleting macros. Categorizing macros.
…
You can edit, clone, deactivate, or delete a macro using the macro’s options menu ( ).
  1. Edit allows you to modify the title, actions, and permissions used.
  2. Clone creates a copy that you can modify and repurpose.

What is answer bot zendesk?

Answer Bot uses machine learning to answer customer questions with content from your knowledge base. To use Answer Bot, you need a Zendesk Suite or Zendesk Support + Guide account with the Answer Bot add-on.

See also  How do I enable IPv6 on Windows?

How do I create an auto reply in Zendesk?

Setting up the auto-responder
  1. In Admin Center, click the Channels icon ( ) in the sidebar, then select Messaging and social > Messaging.
  2. Open a channel for editing. The Edit screen displays.
  3. Click the Auto-responder tab.
  4. Select Enable auto-responder.
  5. Edit the default auto-responder message.
  6. Click Save.
Setting up the auto-responder
  1. In Admin Center, click the Channels icon ( ) in the sidebar, then select Messaging and social > Messaging.
  2. Open a channel for editing. The Edit screen displays.
  3. Click the Auto-responder tab.
  4. Select Enable auto-responder.
  5. Edit the default auto-responder message.
  6. Click Save.

How do I suspend a user in Zendesk?

Suspending a user
  1. Click the Search icon ( ) in the top toolbar.
  2. Enter the name of the user you want to suspend in the search box and click the user’s name when it appears. Alternatively, you can open a user’s profile from one of their tickets.
  3. Click the Ticket options menu in the upper right, then select Suspend access.
Suspending a user
  1. Click the Search icon ( ) in the top toolbar.
  2. Enter the name of the user you want to suspend in the search box and click the user’s name when it appears. Alternatively, you can open a user’s profile from one of their tickets.
  3. Click the Ticket options menu in the upper right, then select Suspend access.

What is my Zendesk subdomain?

From the Sell dashboard, click the Settings icon on the lefthand sidebar. Now, from your Profile settings page, choose Edit Profile. This link takes you to the Zendesk Admin Center. The URL of this page will include your Zendesk subdomain at the start of the URL.

See also  How do I ping a remote port?

How do I uninstall Zendesk chat?

To disable Zendesk messaging for a brand

In Admin Center, click the Channels icon ( ) in the sidebar, then select Messaging and social > Messaging. Click Manage settings at the top of the page. Under Turn on messaging for Web Widget, delete the brand you want to disconnect. Click Save.

What is a trigger zendesk?

Zendesk Documentation Team. Triggers are business rules you define that run immediately after a ticket is created or updated and automatically perform actions if specified conditions are met. Here are some uses for triggers: Notifying customers when you’re out-of-office. Sending customer satisfaction score follow-ups.

What is REST API services?

A REST API (also known as RESTful API) is an application programming interface (API or web API) that conforms to the constraints of REST architectural style and allows for interaction with RESTful web services. REST stands for representational state transfer and was created by computer scientist Roy Fielding.

Leave a Reply

Your email address will not be published. Required fields are marked *